Return Policy

Last updated: October 12, 2026

This Return Policy applies only to Hopfan products purchased through our official Amazon store. Products purchased from other retailers or unauthorized third-party sellers are subject to the return policies of those respective channels.

Standard 30-Day Returns

All Hopfan products sold on Amazon follow Amazon's standard 30-day return policy, consistent with Amazon's platform rules.

• Return window: You may return items within 30 days of delivery for a full refund or exchange.
• Eligibility: Items must be in new, unused, unassembled condition, with all original packaging, parts, accessories and manuals included.
• How to initiate: Start your return directly in your Amazon account → Go to "Your Orders" → Select the corresponding order → Follow the return prompts.
• Processing: Refunds and exchanges are processed by Amazon in accordance with its official timeline after the returned item is received and inspected.

Warranty & Defective Product Support

All Hopfan products come with a 1-year manufacturer warranty against defects in materials and workmanship. This covers production flaws and functional defects present upon delivery.

What is covered

• Manufacturing defects in the metal frame, hardware, fabric and structural components
• Missing parts or accessories upon delivery
• Functional issues that prevent normal assembly or use of the product

What is NOT covered

• Damage caused by improper assembly, misuse, abuse or neglect
• Normal wear and tear from regular outdoor use
• Damage due to adverse weather, natural disasters or improper storage
• Damage caused by unauthorized modification, repair or disassembly
• Products purchased from unauthorized channels

How to file a warranty claim

If you receive a defective or damaged product, contact us at hi@hapfan.com within the warranty period with:

• Your Amazon order number
• Clear photos of the defective part and the full product
• A brief description of the issue

We will respond within 24 business hours and provide a solution, which may include free replacement parts, product exchange or other appropriate remedies at our discretion.

Return Guidelines

• Standard returns must be processed through your Amazon account; we do not accept direct returns sent to our warehouse.
• For warranty claims, please contact us for authorization before shipping any items back. Unauthorized returns may not be processed.
• We reserve the right to reject returns or claims that do not meet the above condition requirements or fall outside the applicable window.
• We may request additional photos or information to verify your claim.

Shipping & Refunds

• Standard returns: Return shipping costs follow Amazon's official policy. Original shipping fees are non-refundable unless the return is due to a product defect or our error.
• Warranty cases: For confirmed defective products, we cover the cost of replacement parts and standard shipping.
• All refunds will be issued to the original payment method used for purchase, in accordance with Amazon's refund processing rules.

If you have any questions about this policy, please reach out to our support team at hi@hapfan.com.